Returns & Exchanges
At Alexandria, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all eligible products.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Gently pack the items in their original packaging, ensuring all safety seals and boxes are included to prevent damage during transit.
Apply Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing